![]() ![]() This could be due to an authenticating issue between the device and the application. If the phone is accessible from PhoneView application and unable to retrieve screenshots. Confirm the device(s) are associated to the end user account configured in PhoneView.Wait for a while, until the activity log confirms " group updated successfully" " Group" tab in Phoneview > " Update" > Choose the Group Name the phones " Group to update" If the IP Address does not match in CUCM and Phoneview, user could update the IP Address of the Device(s) in Phoneview by performing the following steps. Once this option is enabled PhoneView automatically updates the screenshot on all the phones in Application.Ĭonfirm the IP Address of phone(s) matches in both C UCM and Phoneview. Enable Automatic screenshots on entire phone estateĬlick on the Phone Screenshot drop down button on toolbar > Enable the Automatic Screenshot option.Select device > Right click on the selected phone > Click Enable Automatic screenshot option.Įnable this option on required device(s) for Automatic screenshots updates. Enable Automatic screenshot on selected device(s).Select device(s) > Click “Phone Screenshot” button on the toolbar Manual screenshots on single or collection of devices. ![]() user could capture screenshot manually, enable Automatic Screenshot on selected device(s) or entire phone estate. There are 3 ways to capture screenshots in PhoneView. If all the prerequisites are taken care already ,Please restart the device and try again for the Screenshot in Phoneview. Phone(s) should be accessible from PhoneView installed PC.Phone(s) should be associated with the end user account configured in PhoneView.Phone(s) "Web Access" property should be enabled. ![]()
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